Empowering People to Deliver Better Services through Aligned Process and Technology
What We Do
Understanding the campus-level needs and the relationship between functional areas in respect to the overall institutional strategies.
Partnering to understandwhat functions need to get their work done, capturing it in a way that can be used to build better processes or tools.
Partnering to find insights on service performance through meaningful metrics and storytelling through operational analytics.
Service Design Principles
Words Matter. Common terminology and clear definitions greatly improve communication, which increases the likelihood that expectations are understood across all parties.
Adaptability over Customization. Strive for the solution that creates a standard approach that can be adapted to meet the needs of our unique operations.
Say It With a Picture. Visualizing relationships, concepts, and data create a common framework of understanding, amplifying communication capabilities.